when the game starts the computer crashes

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Sypcho-Pat
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Joined: Wed Oct 01, 2014 8:36 pm

when the game starts the computer crashes

Post by Sypcho-Pat » Wed Oct 01, 2014 9:04 pm

i have swords of the star complète collection

when I start the game everything is fine
but when I arive at the presentation of icons interface
it is the blue screen fatal error
wy it happen ???

it would be greatly appreciated if someone could help me

My computer is a Pentium 4 3 GHz Hyper-Threading
gpu Geforce 6200 512 mb
Direct X 9.0c
windows xp sp3

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Mecron
Kerberos
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Re: when the game starts the computer crashes

Post by Mecron » Wed Oct 01, 2014 9:38 pm

This is tech support for groundpounders

Sypcho-Pat
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Re: when the game starts the computer crashes

Post by Sypcho-Pat » Tue Oct 07, 2014 5:08 pm

sorry but "This is tech support for groundpounders"
This is the easy answer
several people were seen my message and nobody does anything
and the only answer is "This is tech support for groundpounders"
I look on the internet about my problem
we are 5 with the same problem and everyone flees the question
common
Research on technical support. he fled there seeking help and he flees, you make the game, you still publish the game and support tec is not found and received aid 0
I look for the other company that is working on the game and my references here
common

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Mecron
Kerberos
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Re: when the game starts the computer crashes

Post by Mecron » Tue Oct 07, 2014 6:28 pm

viewforum.php?f=13

Programmers can't help you if they don't see the message. Putting the message in an area for another game doesn't help. Better to spend the research time looking at the boards a bit to get the best help as quick as possible for a 10 year old game.

Sypcho-Pat
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Re: when the game starts the computer crashes

Post by Sypcho-Pat » Tue Oct 07, 2014 10:16 pm

I think a moderator should notify the tech support
that a user needs help and the 1-2 times a month a support tech should look at the site to see if there are nouvels asking for help on the game or games
is the least we can do right?
This is courtesy call?
but this is my point of view

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BlueTemplar
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Re: when the game starts the computer crashes

Post by BlueTemplar » Tue Oct 07, 2014 11:39 pm

A support tech person can only help if he still exists.
I'm not sure Kerberos still employs people with the specific know-how to troubleshoot SotS1 technical problems?
That's why you're more likely to find help by searching old forum posts.
Non-Kerberos people still posting on SotS1 forums might have the answer too, but they can't help you if they don't see your message because you're not posting in the forum for the right game.
Also, writing the exact message you see at the blue screen fatal error might help.

Sypcho-Pat
Posts: 9
Joined: Wed Oct 01, 2014 8:36 pm

Re: when the game starts the computer crashes

Post by Sypcho-Pat » Wed Oct 08, 2014 6:51 pm

finally one of my friend told me that the game engine is not flexible and need a specific driver to work but if I instaled the driver I said goodbye to my other games
(.... .....) Ok but exsiste there another way yes no?

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BlueTemplar
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Re: when the game starts the computer crashes

Post by BlueTemplar » Wed Oct 08, 2014 8:11 pm

That's weird, I don't think that many people had this driver problem back when Windows XP was still used by the majority of people.

The engine seems pretty flexible to me considering SotS1 was released during XP, and still runs well in Windows 8...

What specific driver is it?

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zanzibar196
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when the game starts the computer crashes

Post by zanzibar196 » Wed Oct 08, 2014 8:32 pm

I simply think he needs DirectX 9.0c installed. This will not mess up any other games, and newer versions of Windows don't come with it. You can download it off Microsoft's website.


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BlueTemplar
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Re: when the game starts the computer crashes

Post by BlueTemplar » Wed Oct 08, 2014 9:09 pm

Sypcho-Pat wrote:My computer is a Pentium 4 3 GHz Hyper-Threading
gpu Geforce 6200 512 mb
Direct X 9.0c [?]
windows xp sp3
Last edited by BlueTemplar on Thu Oct 09, 2014 6:26 am, edited 1 time in total.

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zanzibar196
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when the game starts the computer crashes

Post by zanzibar196 » Wed Oct 08, 2014 11:08 pm

Ahh... An old Pentium 1? Or newer like a Pentium 3 or 4? Sounds like maybe a hardware upgrade is in order...


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BlueTemplar
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Re: when the game starts the computer crashes

Post by BlueTemplar » Thu Oct 09, 2014 6:25 am

You should really read more carefully. ;)
(A 3 Ghz Pentium 1 with Hyper-Threading !?)

Torezu
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Joined: Mon Apr 04, 2011 7:06 pm

Re: when the game starts the computer crashes

Post by Torezu » Thu Oct 09, 2014 4:51 pm

BlueTemplar wrote:You should really read more carefully. ;)
(A 3 Ghz Pentium 1 with Hyper-Threading !?)

If only I'd had that to play Red Alert with... ;)

Sypcho-Pat
Posts: 9
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Re: when the game starts the computer crashes

Post by Sypcho-Pat » Thu Oct 09, 2014 7:59 pm

for me the game works and the other games except 2 everything else works fine
the dirver is
258.96_desktop_winxp_32bit_english_whql
et merci pour les lectures et le support ...

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BlueTemplar
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Re: when the game starts the computer crashes

Post by BlueTemplar » Thu Oct 09, 2014 8:24 pm

J'ai trouvé ces deux fils de discussion en cherchant avec Google :
viewtopic.php?p=521109
https://esports.geforce.com/forums/topi ... ce-update/
On dirait que c'est Nvidia qui n'a pas fait son travail correctement : de vérifier si les nouvelles versions de son pilote graphique étaient toujours bien compatibles avec les anciennes cartes qu'ils prétendent supporter.

Sinon, une solution (extrême) est d'installer Windows deux fois sur ton PC (en faisant deux partitions si tu n'a pas deux disques durs) avec une version du pilote différente suivant l'installation.

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